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Frequently Asked Questions

What other hair do you sell?

We finally offer not only Virgin Brazilian but Peruvian and Malaysian hair too! You can now select which hair type on each product and have a new Lace Closure page for each type too. We are currently in the process of stocking up on Indian so stay tuned. Remember we only deal with top quality Grade 6A hair, which means HairByMo only sell the best.



Is hair available pre-coloured/in other colours?

We don't colour or bleach our hair here at HairByMo but because we sell unprocessed, chemical free hair, it is quite easy to alter your hair from us. Custom colouring is available to HairByMo hairdressing clients at our HQ in Wolverhampton. See our contact page for more details on our locations.



Payments and Delivery

 All deliveries are sent via Royal Mail 2nd Class Recorded. We cannot be responsible for incorrect postal addresses or unaccepted deliveries. Deliveries are dispatched within 3 working days.



Secure Ordering

On receiving your order we will send you an Order Confirmation email and if paid via eCheque, a PayPal invoice also. Upon the dispatch of your order you will receive a Delivery Confirmation with details of the estimated arrival date and the address you have provided. Please see our Terms and Conditions for more information.



Returns & Refunds

Please refer to our Returns Policy



How long does shipping usually take?

UK residents receive their orders within 2-3 days as we ship out via Royal Mail 2nd Class Recorded delivery. We also ship internationally to most countries.



How may I contact you?

You can contact us via any of our social media pages. Facebook direct message is the most popular way of connecting with us or you can email us via the contact form for any queries, questions or business.