Returns & Exchanges

All Sales Are Final

We want every order to arrive exactly as expected. Due to the personal and hygienic nature of our products, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect selections, or simply deciding that a product is not right for you.

Please review your order carefully before completing your purchase, including the product, length, color, quantity, and other selected options.

When We Accept Returns

Returns are only accepted when the issue is the result of an error on our part.

This includes:

• Receiving a product different from what was ordered
• Receiving the wrong color, length, or product due to a fulfillment error
• Receiving an item that was damaged or defective upon arrival

If you believe there is an issue with your order, please contact us within 48 hours of delivery at hbmbeautyy@gmail.com with your order number and clear photos of the item received and its packaging.

Once we review the issue, we will provide the appropriate next steps. If the error is confirmed to be ours, we will arrange a replacement or other appropriate resolution at no additional cost to you.

Important

Products must remain unused, unworn, uninstalled, unaltered, and in their original condition for an issue to be considered.

We are unable to accept returns or provide refunds for products that have been used, installed, cut, brushed, washed, colored, altered, or otherwise handled beyond inspection.

We also cannot accept claims based solely on personal preference, including differences in styling expectations, texture preference, or appearance that is consistent with the product description and images provided on our website.

Order Accuracy

Please take a moment to review your order before checkout. Once an order has been placed, we cannot guarantee that changes or cancellations can be made.

By completing your purchase, you acknowledge and agree to our All Sales Are Final policy and the limited exceptions outlined above.