Shipping policy

Shipping Policy

At HAIRBYMO, we work to get your order on its way as quickly as possible. Please review the shipping information below before placing your order.

Ready-to-Ship Orders

Orders containing products that are currently in stock are shipped the next business day after your order is placed and payment is confirmed.

Once your order has been shipped, you will receive tracking information when available.

Please note that shipping time refers to the carrier's delivery timeframe and is separate from our order processing time. Delivery dates are estimates and may vary depending on the carrier, destination, weather, holidays, or other circumstances outside of our control.

Pre-Order Items

Some HAIRBYMO products may be available exclusively through pre-order.

Pre-order items are not immediately available for shipment. Each pre-order product will have an estimated shipping date or timeframe clearly stated before you place your order.

By purchasing a pre-order item, you acknowledge and agree that your order will ship according to the date or timeframe stated on the product page at the time of purchase.

If your order contains both in-stock and pre-order items, your order may be shipped according to the pre-order timeline unless otherwise stated.

Shipping Delays

While we aim to ship orders within the stated timeframe, delays may occasionally occur due to circumstances outside of HAIRBYMO's control, including:

Carrier delays
Severe weather
Holidays or peak shipping periods
Customs processing
Incorrect or incomplete shipping information
Other unforeseen circumstances

HAIRBYMO is not responsible for delays caused by the shipping carrier or circumstances beyond our control.

Shipping Address

Please carefully review your shipping address before completing your purchase.

HAIRBYMO is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect address, additional shipping charges may apply before the package can be sent again.

Once an order has shipped, we may not be able to change or redirect the delivery address.

Lost, Stolen, or Delivered Packages

Once your order has been shipped and transferred to the carrier, the package is subject to the carrier's delivery process.

If your tracking information indicates that your package has been delivered but you cannot locate it, please check with household members, neighbors, and the carrier first.

HAIRBYMO is not responsible for packages that are lost, stolen, or misplaced after being marked as delivered.

Damaged Packages

If your package arrives damaged, please take photographs of the package and its contents and contact us at hbmbeautyy@gmail.com as soon as possible.

We will review the situation and determine the appropriate next steps.

International Orders

For international orders, the customer is responsible for any applicable customs duties, taxes, brokerage fees, or other charges imposed by the destination country.

HAIRBYMO is not responsible for delays caused by customs or international shipping carriers.